Privacy Policy
Last updated: April 2025
The Herbology House ("we", "our", or "us") is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights regarding your data.
Information We Collect
We collect information you provide directly to us and information generated through your use of our site. This includes:
- Account information such as your name, email address, and password.
- Order and transaction data including shipping address and payment method details (processed securely by our payment provider).
- Age verification information required to comply with legal obligations.
- Communications you send us, such as support enquiries.
- Technical data such as your IP address, browser type, and pages visited, collected automatically when you use our site.
How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders, including shipping and returns.
- Maintain and manage your account.
- Communicate with you about your orders and support requests.
- Send you transactional emails such as order confirmations and shipping updates.
- Improve the functionality and performance of our website.
- Comply with legal obligations, including age verification.
We do not sell your personal information to third parties.
Cookies
We use cookies and similar tracking technologies to operate our site, remember your preferences, and understand how visitors use our pages. Cookies include:
- Essential cookies - required for the site to function, including your session and shopping cart.
- Analytics cookies - help us understand which pages are visited most often and how users navigate the site.
- Age verification cookies - remember that you have confirmed your age so you are not prompted again on return visits.
You can control non-essential cookies through your browser settings. Disabling cookies may affect certain features of the site.
Third-Party Services
We work with trusted third-party services to operate our business. These include payment processors, shipping carriers, and analytics providers. Each third-party service has its own privacy policy and handles your data according to its own terms. We share only the minimum information necessary for each service to function.
We do not permit third parties to use your personal data for their own marketing purposes.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. All payment information is handled by our payment provider and is never stored on our servers.
No method of transmission over the internet is completely secure. While we take your privacy seriously and follow industry-standard practices, we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information.
- Object to or restrict certain processing of your data.
- Request a copy of your data in a portable format.
To exercise any of these rights, email us at support@theherbologyhouse.com.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "last updated" date at the top of this page. We encourage you to review this page periodically. Continued use of the site after any changes constitutes acceptance of the updated policy.
Contact Us
For any privacy-related questions or to exercise your data rights, please contact us at support@theherbologyhouse.com.